Complain Process

Before submitting manuscripts, authors are advised to read all the guidelines and policies regarding processing and publication of the manuscript.

How to complaint?

The authors have the right to complaint and ask explanation if they perceive any misconduct in any applicable policies and ethical guidelines. The authors can raise their complaints by submitting a letter to the journal office in the College of Engineering / Al-nahrain University, or sending an email to the following addresses:

All the complaints regarding misdemeanour in the work processes are investigated according to the prevailing publication ethics practices.


Complaints categorization

An author or any other scholar may submit their complaints about any issues related to:

Copyright violation
Deceiving in research results or wrong research results
Violations in set standard for research
Unrevealed conflicts of interest
Bias in review process
Manuscript processing time is unusually late
The peer-review comments are unsatisfactorily
Authorship issues


Policy for Dealing with Complaints

Once a complaint is received, at first an acknowledgement is sent to the complainant with assurance that appropriate action will be taken on complaint within three working days excluding the complaint receiving date.

The investigation process is initiated by the Journal Editorial Team according to the directions of the Editor-In-Chief. After the investigation is over, a meeting is held with complete report on the complaint. The decision is taken, recorded in the system, then forwarded to the concerned scholar through his submitted email ID.

We consider complaints as an opportunity to enhance our existing Manuscript Processing System. All the received complaints are dealt with in a polite and timely manner, while maintaining the utmost confidentiality for our clients.